Statement of Service

What do we offer? What can you expect from us? What can we expect from you? How do we act on your behalf? How can you help us?

This statement gives details of the range and standard of service provided by Frank F. Harrison Community Association in line with the Guidance Quality Standard for Learning and Work.

What do we offer?

We offer impartial information on learning opportunities both within our centre and the local area. If you are looking to participate in education for fun, to re-train for work, or to improve your skills and qualifications, we are here to help and point you in the right direction! If you require further information on courses and activities please contact our friendly staff at one of our centres.

What can you expect from us?

Frank F Harrison Community Association is committed to caring for its customers and our staff adheres to the Association’s Equal Opportunities Policy. Our customers can expect from us:

• A prompt response to their enquiry
• Advice on the routes open to them
• An interview with a tutor if appropriate
• A ‘one to one’ interview if you require it
• Clear and accurate information
• Absolute confidentiality
• A sympathetic ear!